Airport 24/7 continues its first season with Customer Service, airing Thursday 19 June at 7:30PM on Network 10. If you thought airport stress peaked at lost luggage, think again—this episode throws viewers into the thick of tech failures, frontline frustration, and a mid-flight emergency that halts the terminal cold.
The observational docuseries, narrated with wry precision by Susie Youssef, is shaping up as a revealing portrait of what it takes to keep Melbourne Airport moving. Cameras capture the real-time decisions and quiet heroics that underpin Australia’s second-busiest transport hub. In Customer Service, those heroics come under pressure: Duty Manager Dan is already juggling a self-check meltdown when a medical alert turns operational tension into potential tragedy. It’s a double bind of public expectation and private protocol, and the show doesn’t flinch from the heat.
Created by the team behind Ambulance Australia, the production leans into the same fly-on-the-wall urgency, with access to restricted zones and a focus on the frontline. Across the hour, we meet customs officers, security teams, baggage crews, and crisis responders—each dealing with the rolling unpredictability of a 24-hour travel machine. For a facility handling 35 million passengers a year, no day is ever typical, and this episode makes that chaos palpable.
What sets Airport 24/7 apart is its emphasis on process under pressure. It’s not here to sentimentalise or scandalise—this is procedural realism with commercial pace. Strategically, it lands well: midweek and family-friendly. It also fills a growing appetite for behind-the-scenes factuals that demystify big systems—from hospitals to highways to, in this case, a sky-bound city of its own.
Customer Service doesn’t just show you the airport—it shows you the margin of error. For fans of Border Security or Inside Sydney Airport, this is a level up in scope and access. For the rest of us, it’s a reminder: next time you’re delayed, someone like Dan is likely running a quiet marathon behind the glass.
Airport 24/7 airs Thursday 19 June at 7:30PM on Network 10. Series 1 continues weekly.
